This is an issue with Disney+ not properly pulling the accurate IP location data from ARIN, https://www.arin.net/. Unfortunately, this is not something we have any control over, and is widely reported across many ISP’s with Disney+ We are currently waiting on a fix for this.

Business class modems currently support static IP addresses. Static IP’s are assigned to the business modem. The business modem will still have standard router functions, and will provide an internal DHCP address to any clients connected to it. The business modem does not support bridge mode, however we can DMZ...

We do offer a NATBlaster for a small monthly fee that resolves the NAT issue. It is a separate router that connects to your gaming system. If you would be interested in that service, it can be ordered through natblaster.com

We do offer a NATBlaster for a small monthly fee that resolves the NAT issue. It is a separate router that connects to your gaming system. If you would be interested in that service, it can be ordered through natblaster.com

Currently that is not an option. This is, however, something we are looking into for the future.

SardisTel has developed the following policy for our users who are having issue with maintaining a consistent usable signal, or need to overcome issue like high levels of signal noise in their home. As of July 2018, our policy is now: Customers who need additional equipment to achieve solid signal...

Slow speeds can be caused by multiple things most notably: 1. Signal Strength / Signal Quality Signal strength is the easiest to identify, the lights on the right side of the modem typically. Signal quality is a measure of quality of the signal it receives. There is no indicator for...

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If you have available credit on your account. Follow these steps: Click here to go to your open invoices. Select the unpaid invoice you wish to apply the credit to. Click the green “Apply Credit” button at the bottom of the invoice.