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Frequently Asked Questions
Below, you will find the most common questions we get asked, if you still have questions, or need further clarification, please feel free to contact us on Live Chat or by phone at 256.400.0011
No, SardisTEL is not satellite-based internet. We use combination of unlicensed line-of-sight and LTE-Advanced, and 5G NR licensed spectrum on the AT&T (Primary), T-Mobile and Verizon Wireless towers.
Our Wireless Internet typical latency (ping) is 50ms.
Satellite typically has a latency (ping) of between 1500 and 3000ms, which is what makes it seem so slow, and cumbersome.
SardisTel has speeds as if it was a fixed line broadband service and is nice and snappy feeling.
SardisTel Wireless Internet currently offers 3 package levels for residential service.
We offer 1 LTE based plan which has an average speed of 25Mbps download, and 5Mbps upload for $99/m.
We offer 1 5G based residential plan which has an average speed of 125Mbps download, and 25Mbps upload for $129/m.
We offer 1 5G based business plan which has an average speed of 225Mbps download, and 35Mbps upload for $169/m.
Our 5G services are the "newest" technology and highly recommended over the older 4G LTE option.
Our 4G LTE service has a dynamic CG-NAT IP, this can cause issues with gaming and some streaming media services.
Our 5G service has a dedicated IP address located out of Alabama, and does not have the limitations of the CG-NAT our LTE service has.
No, SardisTel Wireless Internet does not have any data limits. We do not limit the amount of GB you may use, we do not compress, or reduce the quality of videos. We provide true, open internet.
SardisTEL does not limit any media streaming services.
Please note that LTE based plans have a dynamic IP address that can change randomly, and cause issues with some media providers.
Our 5G plans all come with a dedicated IP address, and have no issues with any media providers, and no geolocation issues.
*There are known issues with Hulu Live obtaining correct Geolocation to provide correct regional content. We strongly recommend YouTube TV, as it is cheaper, and works much better in our testing. - 5G does not have this issue, only 4G LTE.
SardisTEL does support online gaming, and we do not block any services.
However, please note that our older LTE network does use CG-NAT, which can cause issues with older multi-layer games.
Our new 5G network has a dedicated IP address and does not use CG-NAT, and is fully compatible with any and all games old/new.
If you plan to use our service for gaming, we strongly recommend going with our 5G service, as it will have a quicker ping, faster download/upload, more stable and no CG-NET issues.
We are compatible with all gaming platforms including Xbox, PlayStation, Nintendo, and Steam just to name a few.
SardisTEL 5G provides a static IP address, residential accounts do not have port forwarding, but port forwarding can be enabled by contacting customer service. Business 5G comes with a static IP address and port forwarding by default.
SardisTEL 4G LTE does not come with a static IP, and uses a Dynamic IP with CG-NAT. An additional device, called a NATBlaster can be obtained by contacting support, to bypass the CG-NAT if needed, and provide a public IP and port forwarding for 4G LTE clients.
No! SardisTel does not require a credit check. All of our services are pre-paid, and month-to-month.
No, SardisTel residential service does not require a contract. Your service is month-to-month. You may cancel at any time.
SardisTEL does charge a setup fee, which ranges from $49 to $299 depending on the plan, and options you choose at checkout.
Standard equipment / setup fees are:
4G LTE - $49 one time.
5G Residential $249 one time.
5G Business $299 one time.
We do have promotions from time to time, which are displayed at checkout if available.
SardisTel Residential Services are billed month-to-month in 30 day increments. All of our residential services are pre-paid.
Invoices are generated 7 days before they are due, and then emailed as a PDF to the email address on file.
A reminder email is sent 24 hours before the due date, to remind clients that we will by default automatically charge the card on file.
On the due date, our system will charge the card on file, and email you a receipt.
Customers can request to turn off automated payment processing, just contact support and we will disable automated billing for your account. Just be sure to make payment on time, or contact us if you need a few extra days so that your services are not suspended.