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Frequently Asked Questions
Below, you will find the most common questions we get asked, if you still have questions, or need further clarification, please feel free to contact us on Live Chat or by phone at 256.400.0011
SardisTEL sets itself apart from satellite-based internet by harnessing a blend of advanced technologies. Instead of relying on satellites, our services utilize a combination of unlicensed line-of-sight and LTE-Advanced technologies, complemented by the 5G NR licensed spectrum from major providers such as AT&T (Primary), T-Mobile, and Verizon Wireless towers.
One of the standout advantages of SardisTEL's wireless internet is its remarkably low latency, averaging around 50ms. In contrast, satellite internet typically suffers from significantly higher latency, ranging between 1500ms and 3000ms. This considerable delay contributes to the perceived sluggishness and unwieldiness of satellite connections.
Through the strategic deployment of our diverse technologies, SardisTEL delivers speeds comparable to fixed-line broadband services. This ensures that our users enjoy a fast and responsive internet connection that rivals the performance of traditional wired connections.
Additionally, SardisTEL's 5G network outperforms newer satellite-based internet services like SpaceX Starlink. We offer several notable advantages over Starlink's low orbit satellite internet service. Firstly, we provide unlimited data to our customers, allowing them to enjoy unrestricted internet usage without concerns about data caps or additional charges. In contrast, Starlink imposes data limitations that can lead to reduced speeds or extra costs for heavy data users.
Furthermore, SardisTEL offers nationwide roaming capabilities, enabling our customers to stay connected and access high-speed internet across the entire country. This is particularly beneficial for frequent travelers or individuals residing in areas with varying network coverage. On the other hand, Starlink's satellite-based service may have limited coverage in certain regions, especially remote or geographically challenging areas.
Another advantage of SardisTEL's 5G network is the availability of static IP options. This feature provides a consistent identifier for devices or services connected to the internet, facilitating the hosting of servers, establishing secure connections, and accessing specific applications. Such customization is not typically offered by Starlink, as their service primarily focuses on internet connectivity rather than tailored network options.
Moreover, SardisTEL's 5G network is offered at a more affordable price compared to Starlink's satellite service. By delivering unlimited data, nationwide roaming, and static IP options at a competitive rate, SardisTEL ensures that customers can enjoy a superior internet experience without straining their budget.
In summary, SardisTEL's 5G network surpasses Starlink's low orbit satellite internet by providing unlimited data, nationwide roaming, and static IP options at a more accessible price point. This comprehensive and cost-effective solution fulfills the diverse internet needs of our customers.
SardisTEL's 5G speeds are designed to provide an exceptional internet experience for our customers. With our unlimited 5G data plan, users can enjoy uninterrupted connectivity without any data caps or throttling. On average, our download speeds reach a blazing 125 Mbps, ensuring swift access to online content, while our upload speeds average at 25 Mbps, facilitating seamless sharing of data and media. Moreover, customers can benefit from the convenience of a static IP address, allowing for easy server hosting and secure connections. SardisTEL operates without contracts or cancellation fees, providing flexibility to our users. Importantly, our 5G network is not satellite-based, enabling reliable and responsive connections. For those on the go, our nationwide 5G and LTE roaming capabilities ensure uninterrupted internet access across the country. We stand by the quality of our service with a 30-day money-back guarantee. It's worth noting that as 5G technology continues to advance, speeds are continuously increasing, and in some areas, customers experience download speeds of 300-400 Mbps, further enhancing the overall internet experience.
SardisTel 5G Wireless Internet sets itself apart by offering truly unlimited data without any limitations. We do not impose data caps or restrictions on the amount of GB you can use. Additionally, we do not compress or diminish the quality of videos, ensuring that our customers enjoy a true and open internet experience, free from any compromises.
All our 5G plans at SardisTEL include the added benefit of a dedicated IP address. This ensures a reliable and consistent connection without any complications when accessing various media providers. Additionally, our 5G service eliminates any geolocation issues, allowing our customers to freely access content and services without any restrictions based on their location as their IP address will remain the same and always show an Alabama location associated with the IP.
By default, our 5G service at SardisTEL does not have any open ports. However, we fully support UPnP (Universal Plug and Play), which allows compatible devices to automatically configure necessary port forwarding for smooth gaming and other applications.
SardisTEL fully supports online gaming. Our advanced 5G network boasts a dedicated IP address and avoids the use of CG-NAT (Carrier-Grade Network Address Translation), ensuring seamless compatibility with all games, both old and new using standard NAT and UPnP (Universal Plug and Play).
If gaming is your primary focus, we highly recommend opting for our 5G service, as it offers numerous advantages. With 5G, you can expect reduced ping times for quicker responsiveness, faster download and upload speeds for seamless gameplay, increased stability, and an absence of CG-NAT-related issues.
Rest assured that SardisTEL is compatible with all major gaming platforms, including Xbox, PlayStation, Nintendo, Steam, and many more. We believe in providing a reliable and optimal gaming experience, enabling our users to enjoy their favorite games on any platform they choose.
For customers who require advanced network customization and full control over port forwarding, we offer the option to upgrade to a static IP address. With this upgrade, customers can enjoy the flexibility of configuring their own port forwarding settings to suit their specific needs.
It's important to note that while we provide the tools and options for network customization, securing the network and managing port forwarding settings remains the responsibility of the customer. We encourage our customers to prioritize network security by implementing necessary measures, such as firewalls and appropriate access controls, to protect their network and connected devices.
SardisTEL 5G ensures that residential customers have a static IP address by default. However, port forwarding is not available by default for residential accounts, primarily due to security considerations. We understand that most residential customers may not possess the necessary expertise to adequately secure their networks against potential external threats. Nevertheless, customers can activate port forwarding by contacting our dedicated customer service team, who will assist them accordingly. On the other hand, business 5G plans include both a static IP address and pre-enabled port forwarding functionality as part of the package.
It's important to note that there is an additional cost of $8 per month for residential customers who opt for a static IP address with port forwarding in their 5G plans.
For older legacy SardisTEL 4G LTE connections, a static IP address is not included by default, and dynamic IP addresses with CG-NAT (Carrier-Grade Network Address Translation) are utilized. If customers using 4G LTE require bypassing CG-NAT and obtaining a public IP with port forwarding, they will need to upgrade to a new 5G modem, which offers these features.
At SardisTEL, we are committed to offering flexible options and customized solutions to cater to the unique networking requirements of our customers.
Absolutely not! SardisTel does not mandate a credit check for any of our services. We operate on a pre-paid basis, meaning that customers pay in advance for their chosen plans, and our services are offered on a month-to-month basis. We believe in providing flexible and hassle-free options that do not involve credit checks or long-term commitments. With SardisTel, you can enjoy our reliable services without any credit-related formalities.
At SardisTel, we take pride in offering flexible residential services that do not require any contracts. Our residential service operates on a month-to-month basis, allowing you the freedom to choose how long you wish to stay with us. There are no long-term commitments or contractual obligations. We understand that circumstances can change, and we want to ensure that you have the flexibility to cancel your service whenever you need to. With SardisTel, you have the peace of mind knowing that you can cancel your service at any time without any penalties or consequences.
SardisTEL does charge a setup fee for our services, but it is important to note that this fee is actually a fraction of the cost associated with the 5G modem. We believe in transparency and want to provide the best value to our customers. By allocating a portion of the setup fee towards the cost of the modem, we are able to offer lower monthly payments for our services.
Furthermore, the setup fee also ensures that the modem provided to our customers is covered by warranty. This means that in the unlikely event of any hardware issues, our customers can rely on the warranty coverage for support and potential replacements.
At SardisTEL, we strive to balance affordability and quality to provide a seamless and reliable internet experience. The setup fee contributes to these goals by helping us keep monthly payments lower and ensuring that our customers have peace of mind with warranty coverage for their modem.
Additionally, it's worth highlighting that SardisTEL does not impose a monthly modem rental fee, unlike many traditional wireline providers. We believe in providing transparency and simplicity in our pricing structure. By eliminating the recurring modem rental charge, we offer our customers cost savings and a straightforward billing experience. With SardisTEL, you can enjoy the benefits of our high-quality modem without the added expense of monthly rental fees commonly associated with other providers.
The 5G modem we utilize is a high-quality device that ensures optimal performance and reliability. It is important to note that the cost of the 5G modem to SardisTEL is $529, reflecting our commitment to investing in top-of-the-line technology.
To make the 5G modem more accessible, we do subsidize a portion of the modem cost. While the actual cost of the modem is $529, we offer it at a reduced price to our customers as part of our commitment to delivering exceptional value.
By subsidizing the modem cost, we aim to make advanced 5G technology more affordable and attainable for our customers. This allows you to benefit from faster speeds, lower latency, and an enhanced internet experience without the burden of the full modem cost.
SardisTEL is dedicated to ensuring that our customers have access to cutting-edge technology at a reasonable price. Experience the power of our 5G network with our subsidized modem, enabling you to enjoy high-quality internet connectivity without breaking the bank.
SardisTEL 5G Services operate on a month-to-month billing cycle, with invoices generated in 30-day increments. All residential services are pre-paid for your convenience.
To ensure timely payment, invoices are generated 7 days before their due date and sent as PDF attachments to the email address on file. We also provide a helpful reminder email 24 hours prior to the due date, serving as a prompt that we will automatically charge the card associated with your account by default.
On the due date, our system will automatically process the payment and send you a receipt via email for your records.
If you prefer to opt-out of automated payment processing, you can request this by contacting our support team. Once disabled, it will be your responsibility to make the payment on time. If you anticipate needing a few extra days to settle the invoice, kindly reach out to us so that we can make suitable arrangements to avoid any service suspension.
At SardisTel, we strive to make the billing process streamlined and efficient, while also offering flexibility to accommodate our customers' preferences and needs.