How to Cancel Service

How to Submit A Cancellation Request

  1. Login to the customer portal at
  2. Go to “Products and Services” and then click on the service you wish to cancel.
  3. This will bring you to the “Services Details Page” and there is a red button that reads "Request Cancellation" – Click this button.
  4. Fill out the short form provided, click submit.

Once your request has been submitted, the system will immediately open a “Cancel Service Request” ticket, with additional information.

Our staff will respond within 1 business day, and work with you to process the cancellation request. The above process is the only accepted cancellation method. No other method will be supported, as we must have the request in official form, from the account owner. 

Important Information

To be eligible for a refund under this policy, if the return/refund request is due to performance or service issues, customer must allow Sardis Telecom two (2) attempts to fix the issue, before a return will be authorized. The customer will not be billed during the time of troubleshooting, in accordance with our Terms of Service.