Quick Top 10 Questions We Get Asked

Below, you will find the most common questions we get asked, if you still have questions, or need further clarification, please feel free to contact us on Live Chat or by phone at 256.400.0011

Is this satellite based?

No, SardisTel Wireless Internet service is not satellite-based internet. We use a combination of unlicensed line-of-sight and LTE-Advanced licensed spectrum. Typical latency (ping) is 50ms. Satellite typically has a latency (ping) of between 1500 and 3000ms, which is what makes it seem so slow, and cumbersome. SardisTel acts and has speeds as if it was a fixed line broadband service.

How fast is your service?

SardisTel Wireless Internet currently offers 4 package levels for residential service. Our residential service is up to 48Mbps download and 20Mbps upload. We do have plans to offer faster speeds in the future. You can see real-life customer speed results here.

Are there any data limits?

No, SardisTel Wireless Internet does not have any data limits. We do not limit the amount of GB you may use, we do not compress, or reduce the quality of videos. We provide true, open internet.

Will Hulu / Roku / Netflix work?

Absolutely, SardisTel does support all streaming media platforms. Our 24Mbps download or higher plans will support multiple media streams at once without an issue.
*There are known issues with Hulu Live obtaining correct Geolocation to provide correct regional content. We strongly recommend YouTube Tv, as it is cheaper, and works much better in our testing.

Do you support online gaming?

SardisTel does support online gaming. Our network provides an open NAT type to ensure the best possible gaming experience. We are compatible with all gaming platforms including Xbox, PlayStation, Nintendo, and Steam just to name a few.

Can I get a static IP?

SardisTel now provides a public, unrestricted IP address by default. All IP’s provided are semi-static, and will remain the same as long as the router MAC ID does not change. If you have any questions, please ask our sales staff.

Is there a credit check?

No! SardisTel does not require a credit check. All of our services are pre-paid, and month-to-month.

Is there a contract?

No, SardisTel residential service does not require a contract. Your service is month-to-month. You may cancel at any time.

Is there a setup fee?

SardisTel does charge a $175 equipment fee for new residential wireless internet clients. Business clients equipment fee ranges from $100-$250 depending on service level.

How does billing work?

SardisTel Residential Services are billed month-to-month. All of our residential services are pre-paid.

Invoices are generated 7 days before they are due, and then emailed as a PDF to the email address on file.

A reminder email is sent 24 hours before the due date, to remind clients that we will by default automatically charge the card on file.

On the due date, our system will charge the card on file, and email you a receipt.

Customers can request to turn off automated payment processing, just contact support and we will disable automated billing for your account. Just be sure to make payment on time, or contact us if you need a few extra days so that your services are not suspended.